Business leaders will sometimes act as their companies spokesperson and try to convey confidence, trust and “we are solving past problems for the better.” Lee Iacocca did this with Chrysler in the 1970’s and rebuilt the company. CEO’s & Presidents convey a heartfelt message that “they are paying attention and will make their company a better place.”

It is really interesting to see business owners and leaders complain about the workers” lack of support with new products, services or strategies.