Business leaders will sometimes act as their companies spokesperson and try to convey confidence, trust and “we are solving past problems for the better.” Lee Iacocca did this with Chrysler in the 1970’s and rebuilt the company. CEO’s & Presidents convey a heartfelt message that “they are paying attention and will make their company a better place.”
Category archive: Customer Service
What would life be like if you were called by the wrong name… all the time? Yes, everyone experiences this at some time. Mistakes happen, but not all the time! Your name belongs to you and it represents your character. What about your business? Is your online name protected? Is your online business “real estate” [...]
”It is like running in quicksand” according to one business owner who spoke about the amount invested in a new project that failed due to poor execution.
Too often, I hear comments from business owners to the effect that the customer should understand the reasons to do business with them (the business). This comment can be as misleading as the restaurants attempt to give guidance. The customer’s understanding is the key… not the intent and belief of the business.
One of the biggest challenges an entrepreneur has is working and developing the employees with patients and respect. An entrepreneur is driven with passion and sometimes the passion is overbearing to the very people they need the most.
Entrepreneur success with discipline and knowing the customer…